Terms of sale

The terms of sale between you (“Customer”) and ORJ (“Merchant”) are governed by the Terms contained herein, unless there is a separate Agreement between the parties, in which the terms of the Agreement shall control. No verbal representations or promises nor anything contained in any PO or any other document shall amend, alter, or modify the Agreement unless it is specified in a written amendment signed by both parties. In the event that the Agreement is silent, then the Terms herein shall control.

1. Complete Orders. The order submitted online will be replied with an email confirmation. Order submitted via email or fax will have a written confirmation either email or fax to confirm the order. Once the order is confirmed, the legal binding between Customer and Merchant is established and the Terms herein shall control.
2. Shipping. The order will be shipped according to the date on order confirmation. However, estimated date is not a guarantee the order will be arriving on time. If It’s a urgent order with a delivery deadline, please contact us for special instruction and option of faster shipping service. We will not be liable for late delivery loss unless there’s an agreement in advance.
3. Receiving. All orders will be shipped via a tracking #. Once it’s received, customers are responsible for inspecting the items and notifying shipping discrepancy, such as missing items or wrong items etc in 7 days. After 7 days, we may not be able to honor the report.
4. Return. Customers have the right to return products in 30 days. Customers need to contact us for the reason of return and request a authorization code. Without the authorization, the return will not be accepted. Except defect, return items must be in original packing condition (unaltered, unused, undamaged and with tags attached to original packing), since we do not sell returned products for health safety reason.
5. Cancellation. Order can be cancelled if not shipped yet. Customers need to contact us for validity of cancellation. Once it’s shipped, the order can’t be cancelled.
6. Customized order. Customized order will be required a down payment to guarantee the order. The order can’t be cancelled once the order is confirmed and down payment is made. The items can’t be returned due to its’ customized nature, except it was found defective.
7. Limited Warranty. Product supplied by ORJ are warranted to be free of defects in materials and manufacture for one year from the date such products are shipped to customer. Any claims reported after one year, are ineligible for return under this warranty.
8. Governing Laws. The terms, and all related transactions, will be interpreted under and governed by the laws of the State of Texas in the United States of America